How do I return an item?

RETURNS

At Society Hair Bar we pride ourselves on maintaining a high level of quality and accuracy. However, if you are not satisfied with the product, the hair may be returned or exchanged within 5 businesses days. The hair must be in its original condition (no installation, cutting or other altering of the hair) and must be in its original packaging. Exchanges and refunds will only be processed after we have received the hair and have inspected it.

Custom colored hair, wigs, clip-ins, and special orders cannot be exchanged (ALL SALES FINAL). Federal law prohibits the return of hair that has been installed.


EXCHANGES

It is vital that you completely inspect your order upon receipt and prior to installation or any alterations.

Exchanges may be done within 5 (five) business days from the date the product is delivered. Custom colored hair, wigs, clip-ins, and special orders cannot be exchanged (all sales final).

If you would like to exchange your order for a different texture, color, or length, you will be responsible for the differential in cost plus a 10% Change Order Fee. You will also be responsible for all shipping costs unless we determine that the product is defective. We will not ship replacement hair until the original order is received and inspected.




Society Hair Bar
302 Tremont Avenue
Fort Lee, NY 07024
CS Phone # 914.488.4430