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HOW MUCH HAIR DO I NEED TO ORDER?

Our hair is not sold in packs, it is measured by the ounce. We recommend a minimum of 8 ounces for lengths between 10-16 inches, and 12 ounces for lengths between 18-24 inches. For lengths greater than 24 inches, we suggest 16 ounces. In order to achieve fullness, typically more bundles are required for longer lengths.

RETURNS

At Society Hair Bar we pride ourselves on maintaining a high level of quality and accuracy. However, if you are not satisfied with the product, the hair may be returned or exchanged within 5= businesses days. The hair must be in its original condition (no installation, cutting or other altering of the hair) and must be in its original packaging. Exchanges and refunds will only be processed after we have received the hair and have inspected it. Custom colored hair, wigs, clip-ins, and special orders cannot be exchanged (all sales final). Federal law prohibits the return of hair that has been installed.

EXCHANGES

It is vital that you completely inspect your order upon receipt and prior to installation or any alterations.

Exchanges may be done within 5 (five) business days from the date the product is delivered. Custom colored hair, wigs, clip-ins, and special orders cannot be exchanged (all sales final).

If you would like to exchange your order for a different texture, color, or length, you will be responsible for the differential in cost plus a 10% Change Order Fee. You will also be responsible for all shipping costs unless we determine that the product is defective. We will not ship replacement hair until the original order is received and inspected.

PAYMENT & SHIPMENT

Payments take 3 business to clear. Once Payments are clear, regular orders are shipped within 5-7 business days (excluding holidays and weekends) This includes time needed to prepare and process the order to be shipped. All orders will be ship to the billing address. Custom orders such as wigs and special colors typically take longer to process as follows:

CUSTOM LACE WIGS: 25- 30 business days

STANDARD WIGS: 7-12 business days

All standard orders are shipped using USPS priority mail express shipping; tracking numbers are automatically emailed. Saturday delivery is offered depending on availability in your area.

INTERNATIONAL SHIPPING

We ship international. Shipping time normally takes 7-14 business days. We do not cover any custom fees under no circumstances.

DELIVERY INFORMATION

Your order will be shipped to the address on your order. It's important that you check your order for accuracy prior to finalizing and submitting payment. No refunds will be issued for refused or abandoned shipments. Please note: we are not responsible for carrier delays due to holidays or weather.

HOW LONG DOES THE HAIR LAST?

This is 100% human virgin hair and should last a long time with proper care.

WHAT DOES UNPROCESSED HAIR MEAN?

It means its 100% raw natural hair that has never been treated with any chemicals.